At Owen Journeys, we aim to get your order to you as quickly as possible, no matter where you are located. Here’s what you can expect from our shipping process:
Order Processing
All orders are processed within 1–2 business days of order confirmation.
Orders are not processed or shipped on weekends or public holidays.
We may experience delays during peak seasons, but we will inform you if any such delays occur.
Shipping Partners
We work with trusted third-party carriers to ship your orders. Once your package has been shipped, you will receive an email containing tracking information so you can monitor the status of your delivery.
Order Tracking
After your order is shipped, we will send you a tracking number via email. It may take 24 hours for tracking information to become available. If you have any questions regarding the status of your order, please reach out to us at [email protected].
Lost or Stolen Packages
If your package is lost or stolen after being marked as delivered, please contact us within 3 days of the delivery date. We will help you file a claim with the shipping carrier and work with you to resolve the issue.
Customs & Duties
For international orders, please note that any customs duties, taxes, or import fees are the responsibility of the customer. These charges are determined by your country’s regulations and must be paid to receive the goods.
Contact Us
If you have any questions or concerns about shipping, please contact our customer support team at [email protected].